Make a positive impact on the customer experience at all levels of business.
Ranked in the top 50 Most Affordable Christian Colleges in the U.S.
Program Details
Next Start Date: 1/15/2025
Course Length: 8 weeks
Estimated Length: 2 Years
M.S. in Customer Experience Overview
Pursue your passion for helping others with the online Master’s in Customer Experience (CX) degree from Campbellsville University Online. With this program, you’ll build the strategic leadership and analytical skills to design simplified and efficient CX tools for all levels of business. Plus, you’ll prepare to sit for the Customer Experience Certified Professional (CXCP) exam and qualify for in-demand management roles.
This online program was designed by customer experience management experts and is taught by Campbellsville’s outstanding faculty. With their personalized instruction, you’ll gain a strong understanding of the analytics and metrics of CX management, along with what it takes to reap a larger return on investment.
After graduation, you’ll have the competitive credential to become an invaluable asset for CX management in healthcare, transportation, hospitality, retail, finance, entertainment and more.
Graduates of Campbellsville’s online master’s in customer experience program can:
- Enhance any organization, business or entity that seeks to provide a positive customer experience
- Understand and utilize customer experience management principles, theories and best practices across multiple industries
- Collect, analyze and interpret customer insights effectively
- Integrate customer experience insights and analysis into design and innovation processes
- Demonstrate strategic leadership capabilities in CXM
- Drive organizational transformation and advocate for customer-focused approaches at all levels of business
Campbellsville University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), and we offer a variety of online business degrees designed to help you meet your career goals.
“The instructors of the courses I have taken have really exceeded my expectations. They are so helpful with anything I have needed. They show they care about me as a student and my success completing the courses.” – Julia Keeton, BSW
Course Map
The online master’s in customer experience program includes 30 credit hours total. You may transfer up to 9 credit hours into the program, allowing you to complete your education faster.
- CRX 500: Foundations for Service Excellence
- CRX 501: Customer Insights and Understanding
- CRX 502: Understanding the Customer Experience
- CRX 504: Analytics, Metrics and Return on Investment
- CRX 505: Customer Experience Design and Innovation
- CRX 541: Customer Information and Communication Strategies
Choose four (4) of the following courses:
- CRX 632: Certified Customer Experience Professional (CCXP) Exam Preparation
- AED 903: Servant Leadership & District Improvement
- AED 907: Building Relationships: Leading Change for the Long Term
- BA 611: Organization Theory
- BA 612: Human Behavior in Organizations
- BA 616: Business Ethics
- BA 617: Leadership
- SWK 570: Cultural Competencies
Admissions Requirements
In order to apply to Campbellsville University’s online master’s degree in customer experience, prospective students must submit or complete the following:
- Online application
- Official college transcript and a complete record of all courses attempted from each college or university previously or currently attended showing a GPA of 2.75 on a 4.0 scale
- Résumé
Costs & Financial Aid
The online customer experience master’s degree costs $529 per credit hour. In order to help students afford their education, Campbellsville University’s staff is available to work with students to discover available financial aid options.
Find out what scholarships, grants, loans and payment plans are available to you by filling out the Free Application for Federal Student Aid (FAFSA) with Campbellsville University’s school code: 001959. There are numerous options available, and not all financial aid is based on need.
A maximum of 9 credits can be transferred from a regionally accredited institution.
Campbellsville University is a Military Friendly® school and a proud member of the Yellow Ribbon program. Students who are currently serving at home or abroad or are veterans can further their education in a conducive online environment.
Careers in Customer Experience Management
As a graduate of Campbellsville's online customer experience degree, you can apply your expertise in several leadership roles. Some potential career outcomes include:
- Chief customer officer
- Chief experience officer
- Chief strategy & experience officer
- Vice President of customer experience
- Vice President of client experience
- Vice President of member experience
- Sr. Director of guest experience
- Director of CX
- Director of client success and experience
- Director of customer support
- Director of insights and analytics
Why CU Online?
Focused on Your Growth
Your life experiences brought you here, and our programs are designed to help you go farther. Experience continued personal and professional growth with a well-rounded education from CU.
Faith-Based Education
Founded in 1906 as a Christian university, Campbellsville honors this legacy by cultivating a supportive and diverse online community that prepares students to become compassionate leaders.
Affordable and Convenient
CU seeks to provide an affordable and convenient education for its students. With the flexibility of online courses, you can finish your degree on your terms.
Accreditation
Campbellsville University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award certificates, associate, baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the status of Campbellsville University.
Benefits of Learning Online
Campbellsville University offers several dynamic online degrees so that students can continue their education and hone their skills. Campbellsville’s online campus has been recognized as one of the best by numerous outlets. The institution’s faculty members have real-world experience in their fields, so students can get a glimpse of working in their prospective career. Students can also conveniently fit online coursework into their busy schedules.
Frequently Asked Questions
Still have questions? We’re here to help. Visit our Frequently Asked Questions page for more information.
- Yes, you can. CU honors your educational journey with a generous transfer credit policy that empowers you to make the most of your earned credits. Upon your admission to Campbellsville University, we'll complete a transfer credit evaluation to find out how many of your credits will apply toward your degree. For more information, visit our transfer students page.
- Yes. Your first step is to complete the FAFSA form, and then we will determine your eligibility for any financial aid. Visit our financial aid page to learn more about your options, which include scholarships and grants.
- You can apply to our 100% online degree programs through the online application form. Remember to submit official copies of your high school and/or college transcripts, along with any other required documentation that is specific to your degree program. You can visit the admissions process page to learn more about what to expect throughout the process.