Make a positive impact on the customer experience at all levels of business.
Ranked in the top 50 Most Affordable Christian Colleges in the U.S.
Program Details
Next Start Date: 5/12/2025
Course Length: 8 weeks
Estimated Length: 2 Years
M.S. in Customer Experience Overview
Pursue your passion for helping others with the online Master’s in Customer Experience degree (CX) from Campbellsville University Online. With this program, you’ll build the strategic leadership and analytical skills to design simplified and efficient CX tools for all levels of business. Plus, tuition discounts are available thanks to the partnership between CU and the Customer Experience Professionals Association (CXPA).
This online program was designed by customer experience management experts and is taught by Campbellsville’s outstanding faculty. With their personalized instruction, you’ll gain a strong understanding of the analytics and metrics of CX management and prepare to sit for the Customer Experience Certified Professional (CXCP) exam.
After graduation, you’ll have the competitive credential to become an invaluable asset for customer experience management in healthcare, transportation, hospitality, retail, finance, entertainment and more.
Graduates of Campbellsville’s online master’s in customer experience program can:
- Enhance any organization, business or entity that seeks to provide a positive customer experience
- Understand and utilize customer experience management principles, theories and best practices across multiple industries
- Collect, analyze and interpret customer insights effectively
- Integrate customer experience insights and analysis into design and innovation processes
- Demonstrate strategic leadership capabilities in CXM
- Drive organizational transformation and advocate for customer-focused approaches at all levels of business
Campbellsville University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), and we offer a variety of online business degrees designed to help you meet your career goals.
“As a three-time graduate from Campbellsville University, having been both a traditional and online student, I can say the fully-online program was good and life-changing. I would highly recommend CU Online for anyone wanting to find their calling in life.”
– Joe Milazzo
Course Map
The online master’s in customer experience program includes 30 credit hours total. You may transfer up to 9 credit hours into the program, allowing you to complete your education faster.
- CRX 500: Foundations for Service Excellence
- CRX 501: Customer Insights and Understanding
- CRX 502: Understanding the Customer Experience
- CRX 504: Analytics, Metrics and Return on Investment
- CRX 505: Customer Experience Design and Innovation
- CRX 541: Customer Information and Communication Strategies
Choose four (4) of the following courses:
- CRX 632: Certified Customer Experience Professional (CCXP) Exam Preparation
- AED 903: Servant Leadership & District Improvement
- AED 907: Building Relationships: Leading Change for the Long Term
- BA 611: Organization Theory
- BA 612: Human Behavior in Organizations
- BA 616: Business Ethics
- BA 617: Leadership
- SWK 570: Cultural Competencies
Admissions Requirements
In order to apply to Campbellsville University’s online master’s degree in customer experience, prospective students must submit or complete the following:
- Online application
- Official college transcript and a complete record of all courses attempted from each college or university previously or currently attended showing a GPA of 2.75 on a 4.0 scale
- Résumé
Costs & Financial Aid
The online customer experience master’s degree costs $529 per credit hour. To help students afford their education, Campbellsville University’s staff is available to work with students to discover available financial aid options.
Find out what scholarships, grants, loans and payment plans are available to you by filling out the Free Application for Federal Student Aid (FAFSA) with Campbellsville University’s school code: 001959. There are numerous options available, and not all financial aid is based on need.
Campbellsville University proudly partners with the Customer Experience Professionals Association (CXPA), an independent global non-profit organization dedicated to the customer service profession. This partnership supports your pursuit of a graduate customer experience degree by making the following tuition discounts possible:
- A 10% tuition discount toward the online MS in Customer Experience (CX) program for any CXPA member
- A 10% tuition discount toward the online MS in Customer Experience (CX) program for students referred by a CXPA member
- A 10% tuition discount toward any fully online associate, bachelor’s or master’s degree program for legal dependents and spouses of CXPA members
To learn more about benefits for CXPA members, contact our enrollment team at online@campbellsville.edu or 888-506-6011.
A maximum of 9 credits can be transferred from a regionally accredited institution.
Campbellsville University is a Military Friendly® school and a proud member of the Yellow Ribbon program. Students who are currently serving at home or abroad or are veterans can further their education in a conducive online environment.
Careers in Customer Experience Management
As a graduate of Campbellsville University Online’s customer experience degree, you’ll qualify for in-demand customer experience manager jobs. Management occupations are expected to increase at an above-average rate over the next decade, with 1.2 million openings projected each year through 2033.1 Senior CX roles are also lucrative, with customer experience directors earning an average salary of $122,174 per year2 and vice presidents of customer success making an average of $165,354.3 Potential career outcomes for graduates of this program include:
- Chief customer officer
- Chief experience officer
- Chief strategy & experience officer
- Vice President of customer experience
- Vice President of client experience
- Vice President of member experience
- Sr. Director of guest experience
- Director of CX
- Director of client success and experience
- Director of customer support
- Director of insights and analytics
Sources
- U.S. Bureau of Labor Statistics. Occupational Outlook Handbook. “Management Occupations.” August 29, 2024. Retrieved November 8, 2024, from https://www.bls.gov/ooh/management/.
- Payscale. “Average Director, Customer Experience Salary.” Retrieved November 8, 2024, from https://www.payscale.com/research/US/Job=Director%2C_Customer_Experience/Salary.
- Payscale. “Average Vice President (VP), of Customer Success Salary.” Retrieved November 8, 2024, from https://www.payscale.com/research/US/Job=Vice_President_(VP)%2C_of_Customer_Success/Salary.
Why Choose CU?
Campbellsville University Online seeks to provide an affordable faith-based education that fosters personal and professional growth for its students. Learning in small, 100% online classes, you'll have opportunities to connect one-on-one with expert professors who prioritize your success and value the experience you bring to the table. From day one, you'll also benefit from Campbellsville's student services, including a personal online academic advisor who will provide tailored assistance on your journey toward graduation. Access further support in the areas of mental health, career and finance, life management, technical resources and more. Finish strong with CU.
Learn MoreBenefits of Learning Online
Choosing to finish your degree 100% online means having the flexibility to study at the times and places that are most convenient for you. You'll learn from supportive, expert faculty members who are experienced in their fields and deliver the wellrounded education you need to take the next step in your career. Campbellsville is committed to the quality of its online courses and offers a dynamic selection of degree programs that are accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Frequently Asked Questions
Still have questions? We’re here to help. Visit our Frequently Asked Questions page for more information.
- Yes, you can. CU honors your educational journey with a generous transfer credit policy that empowers you to make the most of your earned credits. Upon your admission to Campbellsville University, we'll complete a transfer credit evaluation to find out how many of your credits will apply toward your degree. For more information, visit our transfer students page.
- Yes. Your first step is to complete the FAFSA form, and then we will determine your eligibility for any financial aid. Our school code is 001959. Visit our financial aid page to learn more about your options, which include scholarships and grants.
- You can apply to our 100% online degree programs through the online application form. Remember to submit official copies of your high school and/or college transcripts, along with any other required documentation that is specific to your degree program. You can visit the admissions process page to learn more about what to expect throughout the process.